Connect Evergiving to your Facebook page
Connect Evergiving to your Facebook page or anywhere else you install Messenger. Connecting Evergiving to the Messenger platform allows fundraisers to convert a visitor to your page to a donor via a phone call, in just a few clicks.
Add an extra revenue generating activity for welcome callers
Get leads for an existing phone acquisition campaign
Convert a visitor to your Facebook page to a donor via a phone call
Connecting Evergiving to your Facebook Messenger can be a standalone fundraising strategy, or a complementary stratgey for your existing campaigns. It can add an extra revenue generating activity for welcome callers, or it can generate extra leads for an existing phone acquisition campaign.
Fundraisers that normally do face to face and are doing stewardship calls can still be doing acquisition at the same time - really broadening their skills and job satisfaction. It can even be used in a two step process. Your face to face fundraisers can direct anyone they don't sign up to the facebook page, where trained fundraisers are there to chat to them on their way home. It might even be them on their afternoon shift!
Connecting Evergiving to the Messenger platform is easy. You can deploy a fully functional Messenger experience within a few minutes.
Connect Evergiving to your Facebook page
A user with admin ops privileges can easily connect your campaign to your Facebook page and Messenger. Head to Campaigns › General Settings › Connect a Facebook Page. Make sure you’re logged in to Facebook as a page Admin and click 'Continue with Facebook'
When a visitor responds to Messenger on your page an agent can reply and chat live
Your agent will see the Facebook Messenger chat from within Evergiving and can respond in real time.
Macros send prebuilt replies and ask for a phone number
You can create your own macros for your Agents from within Evergiving.
One click sends the phone number to Evergiving
One click creates a lead
The new record opens within Evergiving
An agent takes their details over the phone.
Donor details are entered in a PCI Level 1 system.
When the Agent calls their lead, the call will be recorded. They can pause the recording, or stop recording. The credit card button switches the lead to our app, which asks the lead to enter their credit card details, and then returns the Agent to the call.
Payment is taken, welcome email and SMS is automatically sent, recording is securely stored.
Set up sms templates for your agents and learn more about how to harness Evergiving's sophisticated donor communications features here
Agents can review call recordings.
Agent calls the next record in their call list or chats to another visitor on Facebook!
